Failed to get the token

Estamos recebendo esse erro:

Failed to get the token: cURL error 35: OpenSSL SSL_connect: Connection reset by peer in connection to quotation-apigateway.rte.com.br:443

E quando fiz o traceroute:
traceroute to quotation-apigateway.rte.com.br (200.210.75.32), 30 hops max, 60 byte packets
1 169.254.255.1 (169.254.255.1) 0.206 ms 0.119 ms 0.077 ms
2 45.132.97.0 (45.132.97.0) 0.437 ms 0.394 ms 10.11.6.1 (10.11.6.1) 0.358 ms
3 81.27.215.145 (81.27.215.145) 2.147 ms 81.27.215.153 (81.27.215.153) 1.291 ms 81.27.215.145 (81.27.215.145) 2.061 ms
4 ae1-0.oden11pe1dk.gc-net.eu (194.182.97.31) 4.624 ms ae3-0.kold1pe1dk.gc-net.eu (194.182.97.10) 5.492 ms ae1-0.oden11pe1dk.gc-net.eu (194.182.97.31) 4.545 ms
5 194.182.97.175 (194.182.97.175) 4.610 ms 4.571 ms be1.taas11p2dk.gc-net.eu (194.182.97.244) 5.575 ms
6 kbn-bb6-link.ip.twelve99.net (62.115.136.230) 5.577 ms ae6-0.taas11p1dk.gc-net.eu (194.182.97.32) 4.798 ms 4.699 ms
7 nyk-bb2-link.ip.twelve99.net (80.91.254.91) 99.156 ms 99.101 ms 99.538 ms
8 nyk-b11-link.ip.twelve99.net (62.115.112.71) 82.294 ms 82.415 ms 83.026 ms
9 clarobrazil-ic-358831.ip.twelve99-cust.net (62.115.45.243) 214.440 ms 214.461 ms 214.468 ms
10 200.244.216.221 (200.244.216.221) 218.913 ms 218.859 ms 200.230.220.3 (200.230.220.3) 218.926 ms
11 ebt-B10831-tcore01.spoph.embratel.net.br (200.230.220.5) 218.539 ms 229.877 ms 200.230.235.32 (200.230.235.32) 216.618 ms
12 ebt-B12-tcore01.cas.embratel.net.br (200.244.214.1) 221.127 ms rodonaves-T0-6-0-0-0-19-agg01.rponz.embratel.net.br (200.210.54.218) 230.801 ms 228.952 ms
13 200.210.75.62 (200.210.75.62) 216.537 ms 217.812 ms 200.230.235.32 (200.230.235.32) 216.850 ms
14 rodonaves-T0-6-0-0-0-19-agg01.rponz.embratel.net.br (200.210.54.218) 216.391 ms 217.277 ms
15 200.210.75.62 (200.210.75.62) 220.703 ms
16 * *^[[B^[[B

Ele chega até o servidor da Rodonves mas não volta, provavelmente eles bloqueiam isso

Preciso que liberem acesso ao IP 45.148.31.213